Service has been fully restored. The affected database instance was replaced and Bluecord is operating normally.
Total impact was approximately 29 minutes, from 5:20 PM to 5:49 PM ET, for customers in the US region. No data was lost and no customer action is required. Customers in other regions were unaffected.
Resolved
Service has been fully restored. The affected database instance was replaced and Bluecord is operating normally.
Total impact was approximately 29 minutes, from 5:20 PM to 5:49 PM ET, for customers in the US region. No data was lost and no customer action is required. Customers in other regions were unaffected.
Identified
We have traced the outage to a hardware failure affecting the database host at our cloud infrastructure provider. Their engineering team is replacing the affected instance.
Investigating
Bluecord is unavailable for customers in the US region. Requests are failing and the application cannot be reached. We are investigating.